- Respond to customer inquiries by understanding the inquiry reviewing previous inquiries and responses.
- Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
- Be able to set the right vision and strategic plan for overall account management, focusing on customers getting 100% from Kratikal, increasing product usage, and driving growth through churn control and retention improvement
- Drive solution for professional services team comprising of delivery teams and technical assistance team creating a win-win situation for customers and Kratikal
- Lead the software experience as part of the sales process in select new customers.
- Create an impeccable onboarding process for customers enhance lifetime value through higher product usage, retention, satisfaction score, and NPS scores.
- Reduce churn and help in increasing MRR by driving training materials, and great product advocacy amongst users
- Plan and execute programs that help customers understand Kratikal's based on cohorts of customers
- Help in growing Kratikal by increasing revenues and suggesting product suggestions for reducing churn by the process of renewal, upsell & cross – sell
- Excellent communication skills and being able to work independently or in a team.
- Active problem solving and analytical skills
- Customer focus and ability to perform under pressure
- 1-3 Years of relevant experience required preferably in SaaS based organisation.
Role:Sales/Business Development Manager
Salary: Not Disclosed by Recruiter
Industry:IT Services & Consulting
Role CategoryCorporate Sales
Employment Type:Full Time, Permanent
UG:B.B.A / B.M.S in Management,BCA in Computers,B.Tech/B.E. in Any Specialization
PG:Any Postgraduate in Any Specialization
Doctorate:Doctorate Not Required
Kratikal Tech Private Limited
Kratikal Tech is one of the fastest-growing cybersecurity companies started by five alumni of NIT Allahabad in 2013. Kratikal Tech provides a complete suite of manual and automated security testing services to many Fortune 500 Companies across the Globe. Kratikal Tech provides a range of Global Expertise on Vulnerability Assessment with Web Application and Infrastructure Testing options as well as the ISO 27001 and PCI- DSS Audit Certifications. Services also include Cyber Security Training and Certifications to the Corporate and Institutional Personnel. After recent Funding by Ex-Director, Microsoft India, and Ex-Director, Juniper Networks, we have decided to increase our strengths and include Talented and Energetic professionals in our organization. We need candidates who have a zeal to grow. Together we will transform Kratikal Tech from a Million Dollar Company to a Billion-Dollar Giant.