Customer Success Executive

from 1 to 4 year(s) of Experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

Job Description:

  • Respond to customer inquiries by understanding the inquiry reviewing previous inquiries and responses.
  • Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
  • Be able to set the right vision and strategic plan for overall account management, focusing on customers getting 100% from Kratikal, increasing product usage, and driving growth through churn control and retention improvement
  • Drive solution for professional services team comprising of delivery teams and technical assistance team creating a win-win situation for customers and Kratikal
  • Lead the software experience as part of the sales process in select new customers.
  • Create an impeccable onboarding process for customers enhance lifetime value through higher product usage, retention, satisfaction score, and NPS scores.
  • Reduce churn and help in increasing MRR by driving training materials, and great product advocacy amongst users
  • Plan and execute programs that help customers understand Kratikal's based on cohorts of customers
  • Help in growing Kratikal by increasing revenues and suggesting product suggestions for reducing churn by the process of renewal, upsell & cross – sell
Preferred Skills:

  • Excellent communication skills and being able to work independently or in a team.
  • Active problem solving and analytical skills
  • Customer focus and ability to perform under pressure
  • 1-3 Years of relevant experience required preferably in SaaS based organisation.

Role:Sales/Business Development Manager

Salary: Not Disclosed by Recruiter

Industry:IT Services & Consulting

Functional AreaSales, Retail, Business Development

Role CategoryCorporate Sales

Employment Type:Full Time, Permanent


UG:BCA in Computers,B.Tech/B.E. in Any Specialization,B.B.A/ B.M.S in Management

PG:Any Postgraduate

Doctorate:Doctorate Not Required

Company Profile

Kratikal Tech Private Limited

Kratikal Tech is one of the fastest-growing cybersecurity companies started by five alumni of NIT Allahabad in 2013. Kratikal Tech provides a complete suite of manual and automated security testing services to many Fortune 500 Companies across the Globe. Kratikal Tech provides a range of Global Expertise on Vulnerability Assessment with Web Application and Infrastructure Testing options as well as the ISO 27001 and PCI- DSS Audit Certifications. Services also include Cyber Security Training and Certifications to the Corporate and Institutional Personnel. After recent Funding by Ex-Director, Microsoft India, and Ex-Director, Juniper Networks, we have decided to increase our strengths and include Talented and Energetic professionals in our organization. We need candidates who have a zeal to grow. Together we will transform Kratikal Tech from a Million Dollar Company to a Billion-Dollar Giant.

Company Info
View Contact Details+

Recruiter Name:Kanchan Ruwali

Contact Company:Kratikal Tech Private Limited